Digital Accessibility Statement
Effective Date: October 16, 2026
Last Updated: October 16, 2026

At Index243 Group (“we,” “us,” or “our”), we are committed to ensuring digital accessibility, equity, and inclusion for all individuals, regardless of ability, technology, or background. We strive to provide an inclusive digital experience across our official website ([www.index243.com](https://www.index243.com)), talent portals, and online advisory platforms.

1. Our Standard and Commitment
We actively work to align our website and digital assets with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards set by the World Wide Web Consortium (W3C).
These guidelines outline best practices to ensure web content is accessible to people with a wide range of visual, auditory, cognitive, and motor abilities. Achieving WCAG 2.1 AA compliance helps ensure our site is:

Perceivable: Information and user interface components are presented in ways all users can perceive.
Operable: User interface navigation and controls can be operated easily via multiple inputs, including keyboard-only controls.
Understandable: Content, layout, and instructions are clear and predictable.
Robust: Content can be reliably interpreted by a wide variety of user agents, including screen readers and assistive technology.

2. Key Accessibility Features Implemented
To deliver an accessible user experience, Index243 Group integrates the following features across our web infrastructure:

Text Alternatives (Alt Text): Meaningful images, logos, and graphics include descriptive alt text.
Keyboard Navigation: Core site features and navigation menus are designed to be accessible without relying solely on a mouse.
Color Contrast & Legibility: Page elements and typography maintain color contrast levels in accordance with WCAG AA guidelines to enhance readability for low-vision users.
Responsive Layouts: Pages are built responsively to accommodate native browser zoom features (up to 200%) and viewports across mobile, tablet, and desktop devices without breaking layout integrity.
Logical Heading Structure: Content is organized using clear hierarchical headings (H1, H2, H3) to facilitate smooth screen reader navigation.

3. Continuous Improvement & Known Limitations
Digital accessibility is an ongoing commitment. While we aim to meet WCAG 2.1 AA guidelines across all pages, some legacy content or third-party integrations (e.g., embedded PDF documents, interactive maps, or external media players) may present temporary accessibility barriers.
We actively audit and refine our digital platforms to identify and resolve accessibility limitations as part of our platform updates.

4. Alternative Formats
If you require any official information, publication, or document from Index243 Group in an alternative format (e.g., accessible text, large print, or high-contrast copy), please reach out to us. We will promptly evaluate your request and provide a suitable version at no cost.

5. Feedback and Assistance
We welcome your feedback on the accessibility of the Index243 Group website and portals. If you encounter any barriers or need assistance navigating our platform, please contact our team:

Email: info@index243.com
Office Locations: Johannesburg, South Africa | Lubumbashi, DRC
Response Time: We aim to acknowledge and respond to all accessibility-related feedback within 2–3 business days.

Accessibility Statement

This statement was last updated on [enter relevant date].

We at [enter organization / business name] are working to make our site [enter site name and address] accessible to people with disabilities.

What web accessibility is

An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.

Accessibility adjustments on this site

We have adapted this site in accordance with WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, and have made the site accessible to the level of [A / AA / AAA - select relevant option]. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also [remove irrelevant information]:

Used the Accessibility Wizard to find and fix potential accessibility issues
Set the language of the site
Set the content order of the site’s pages
Defined clear heading structures on all of the site’s pages
Added alternative text to images
Implemented color combinations that meet the required color contrast
Reduced the use of motion on the site
Ensured all videos, audio, and files on the site are accessible

Declaration of partial compliance with the standard due to third-party content [only add if relevant]

The accessibility of certain pages on the site depend on contents that do not belong to the organization, and instead belong to [enter relevant third-party name]. The following pages are affected by this: [list the URLs of the pages]. We therefore declare partial compliance with the standard for these pages.

Accessibility arrangements in the organization [only add if relevant]

[Enter a description of the accessibility arrangements in the physical offices / branches of your site's organization or business. The description can include all current accessibility arrangements - starting from the beginning of the service (e.g., the parking lot and / or public transportation stations) to the end (such as the service desk, restaurant table, classroom etc.). It is also required to specify any additional accessibility arrangements, such as disabled services and their location, and accessibility accessories (e.g. in audio inductions and elevators) available for use]

Requests, issues and suggestions

If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:

[Name of the accessibility coordinator]
[Telephone number of the accessibility coordinator]
[Email address of the accessibility coordinator]
[Enter any additional contact details if relevant / available]